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Instructions: Some of the language in this letter is very formal and not at all personal. It suggests that the author is quite angry.
Dear Mr Thompsen
I recently received 1) ________ letter from 2) ________ Mr Robinson, 3) ________ valued customer 4) ________ ours. He purchased 5) ________ Italian coffee table and four French dining-room chairs from us which your company delivered to his residence.He has written to complain that 6) ________ purchases arrived damaged. We pride ourselves in 7) ________ quality 8) ________ our products and would like 9) ________ explanation as to how this mishap occurred. Even though 10) ________ items are insured, our reputation is 11) ________ stake.
I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone's satisfaction.
Sincerely
Jackie Middleton
Customer Services Manager
The answers are: 1 = a 2 = a 3 = a 4 = of 5 = an 6 = the 7 = the 8 = of 9 = an 10 = the 11 = at
Dear Mr Thompsen
I recently received a letter from a Mr Robinson, a valued customer of ours. He purchased an Italian coffee table and four French dining-room chairs from us which your company delivered to his residence.
He has written to complain that the purchases arrived damaged. We pride ourselves in the quality of our products and would like an explanation as to how this mishap occurred. Even though the items are insured, our reputation is at stake.
I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone's satisfaction.
Sincerely
Jackie Middleton
Customer Services Manager