Example formal business complaint letter. Text ordering exercise. Improve your English writing skills

Put the following sections of text into the correct order:-

1. He has written to complain that the purchases arrived damaged.
2. He purchased an Italian coffee table and four French dining-room chairs from us which your company delivered to his residence.
3. I recently received a letter from a Mr Robinson, a valued customer of ours.
4. Even though the items are insured, our reputation is at stake.
5. Sincerely

   Jackie Middleton

   Customer Services Manager

6. Dear Mr Thompsen
7. We pride ourselves in the quality of our products and would like an explanation as to how this mishap occurred.
8. I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone's satisfaction.

Correct answer

Dear Mr Thompsen
I recently received a letter from a Mr Robinson, a valued customer of ours. He purchased an Italian coffee table and four French dining-room chairs from us which your company delivered to his residence.
He has written to complain that the purchases arrived damaged. We pride ourselves in the quality of our products and would like an explanation as to how this mishap occurred. Even though the items are insured, our reputation is at stake.
I would be most grateful if you would reply as soon as possible so that this matter can be resolved to everyone's satisfaction.
Sincerely
Jackie Middleton
Customer Services Manager